IT Technical Analyst

Résumé du poste:

At Disney Cruise Line, you can set sail on the job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment, and has been recognized as the top cruise line for families. Our crew members bring the magic to life to deliver exceptional guest service and create family-friendly fun onboard the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and on our private island paradise in the Bahamas – Castaway Cay! With incredible itineraries that visit exciting destinations around the world, crew and Officers can chart the course for an unforgettable adventure with Disney Cruise Line. Ongoing training and development allows our crew to continuously learn and grow personally and professionally, and Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to Embark on Your Career and Navigate Your Future!

Responsabilités:

• Maintain inventory of all software and computer, printer, and network hardware with serial numbers and record of ownership
• Assist shoreside IT with application deployment, upgrades, and troubleshooting
• User assistance:
  • Assist users when required in all computer based applications
  • Instruct users in basic handling routines, such as login, logout, personal file maintenance, printer operations, etc.
  • Provide occasional user training for new applications
  • Monitor and manage users’ data storage requirements to ensure effective use of resources
  • Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems
• Network maintenance:
  • Proactively monitor health of all network electronics on daily basis to ensure maximum up time
  • Monitor ship wireless network to ensure maximum up time
  • Troubleshoot and maintain all network cabling
• Regular Maintenance routines:
  • Perform regular backups of all server based systems
  • Check all port/terminal hardware (PC’s, printers) each port day morning to ensure proper operation
  • Check of all servers to ensure proper operation on a daily basis
  • Install new software as required
  • Monitor network storage for inappropriate use (music files, personal photos, etc.)
  • Conduct regular cleaning (dust removal, etc.) of all computers and terminals
• Report any changes in inventory to the Chief Engineer
• Maintain and support the shipboard DECT phone system
• Troubleshoot, conduct maintenance and testing of electronics, computer systems, and software
• Working in coordination with the 1st and Automation Electronics Engineers for the reliability, integrity and availability of automation systems throughout the vessel
• Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
• Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
• Participate in Emergency Duties as specified in the ship Assembly Plan

Qualifications Nécessaires:

• Experience with Microsoft suite of applications (MS Office, MS Outlook, MS 
Visio, etc.)
• Basic understanding of Microsoft server operation and troubleshooting
• Strong PC setup and troubleshooting skills
• Excellent customer service skills
• Ability to express thoughts clearly and thoroughly in writing
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
• Be able to work a seven-day, 70-84 hour week with limited time off
• Be able to adhere to Disney Cruise Line appearance guidelines
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Be flexible with your work schedule, job duties and work locations
• Appreciate diversity among guests and crew

Compétences Souhaitées:

• 4-year degree in Information Technology or related field of study
• Familiarity with IT operations in the cruise industry
• Knowledge of telephony systems including VOIP
• Experience with VMWare virtualization technology
• Familiarity with computer network operation
• Familiarity with Cisco network electronics
• Familiarity with Fidelio Cruise applications
• Familiarity with Micros Point of Sale application

Informations Supplémentaires:

• Applicants must:
• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes