Product Manager

The Disney Signature Experiences and Data team delivers innovative technology solutions across Disney Cruise Line, Disney Vacation Club, and our global tour businesses. We support Guest and Crew experiences at sea, enable commercial growth through digital platforms, and lead the segment’s data strategy. With a strong focus on reliability, scalability, and strategic expansion, we build systems that support immersive experiences and unlock new opportunities for growth.  

This role is on the Strategic Growth Opportunities team, which explores and delivers new technology capabilities to support business expansion and innovation across Disney Signature Experiences.  

Responsibilities:  

• Collaborating effectively with all impacted cross-functional teams including technology, legal, finance, creative and other product organizations to establish strategies using technology to drive the business.  

• Working across various business, technology, and external vendor teams to help define product strategy, develop and maintain roadmaps, define features and functionality, and priority.  

• Documenting features by translating business requirements into epics, user stories, acceptance criteria, and other appropriate product deliverables (e.g., project briefs, scope/requirement documents, business-prioritized needs, etc.).  

• Representative for product management in day-to-day activities related to the Resident/Club work streams for the Storyliving by Disney business.  

• Serving as part of squad on projects, assisting with their successful completion.  

• Support defect triage activities by working with technical, creative, and production teams to identify root cause through resolution, providing support, and escalation for blockers/impediments  

• Negotiating through blockers.  

• Managing and prioritizing Jira product backlog.  

• Providing product and scorecard updates to business and technology leadership.  

• Validating all work in QA environment and then again in production environment to ensure completion  

• Working closely with partners to understand their business needs and roadmap to relay information to Lead Product Manager, Product leadership and technical leaders/teams  

• Supporting delivery and ongoing maintenance, which may include product build, content configuration and on-call/incident management collaboration to ensure successful uptime of the digital experience as needed  

• Driving procedure documentation, testing, and general coordination of feature launches/enhancements and supporting the team with industry research, reporting/analytics, and project logistics.  

• It is key for this role to have an understanding of how to use product management models and technology to create an exceptional guest experience, support business operations and optimize Cast tools in a financially constrained and rapidly changing environment.  

• Define and deliver against guests and business needs.  

• Serve as a business facing contact for cross-functional partners on the Storyliving by Disney business.  

• Collaborate with other Disney Experiences Tech & Digital teams to ensure alignment with product standards.  

• Stay abreast of the latest technology trends to find strategic opportunities to use innovation to solve business problems. 

Qualifications 

• 3+ years of product management or related work experience.  

• Bachelor’s degree in relevant field of study required. Graduate degree preferred. 

• Experience identifying, defining, and/or addressing technical, user and business issues in a fast-moving organization  

• Proven ability to collaborate with and achieve results across large matrixed organizations, plus the ability to build strong and balanced  

• Exceptional verbal and written communication skills across all levels, including the ability to lead stakeholder requirements sessions  

• Experience collaborating with and achieving applicable results through others and the capability to interact and influence people over whom you do not have direct authority  

• Ability to think strategically and drive ideas into action with a willingness to take personal initiative  

• Experience handling multiple high-priority, high-visibility work streams simultaneously and ability to quickly adapt to shifting priorities  

• Ability to be flexible and willing to tweak and fine-tune documentation and processes as business needs evolve, with a focus on continuous improvement  

• Experience with Agile software development methodology and all phases of software development life cycle  

• Has led small to medium digital and technology projects, including collaborating on estimates, scope, and plans  

• Ability to work within diverse and cross-functional teams in a meaningful way to produce quality results.  

• Demonstrated proficiency in strategy development and day-to-day operations aligning with business priorities bringing the concepts to reality.  

• Excellent communication and negotiation skills and proven experience driving alignment across multiple stakeholders and mediums.  

• Understanding of the latest product management frameworks and theories and how to apply them to create impactful experiences.  

• An understanding of current Disney Experience capabilities as it relates to converging technology seamlessly into the Guest experience.  

• Out-of-the box thinking, with the ability to broker creative solutions with internal and external teams (including vendors) to overcome roadblocks and move projects forward.  

• Executes on data driven strategies and staying abreast of the latest business and market trends while also monitoring guest behavior through analytics and consumer testing to track against KPIs.  

Preferred Qualifications:  

• Experience with Confluence, Jira, Miro, Microsoft Tools (including Sharepoint) and Smartsheet  

• Experience with Club Management software and Content Management systems  

• Highly professional, organized, inquisitive, and extremely detail-oriented  

• Experience communicating across the broader organizations through various mediums (i.e. presentations, email, formal/informal meetings).  

• Entrepreneurial mindset, proactive thinker with the ability to thrive in an often ambiguous, fast paced environment.  

• Working knowledge of markets, products, and competitive landscape (including ability to predict and explain current/future trends), and the ability to translate (both verbally and in writing) technologies into business value.  

• Strong analytical and financial skills.  

• Experience evaluating emerging technology solutions, including AI, and companies for fit and viability against use cases.