Manager, GHRO Business Planning
Postuler maintenant Postuler ultérieurement Job ID 10130955 Emplacement Celebration, Floride, États-Unis Entreprise The Walt Disney Company (Corporate) Date de publication 10/09/2025Résumé du poste:
Job Overview
The Global HR Operations team (GHRO) is responsible for the strategic development and execution of HR services and information to employees, managers, and HR partners throughout the Enterprise.
The Manager of the GHRO Business Planning team will provide day-to-day leadership to the Business Planning analysts. This team is responsible for providing GHRO Leadership and HR Clients with accurate data and analysis of the operations across the globe. The Business Planning team is a fast-paced, dynamic team supporting reporting and analytics across all regions. The Manager should thrive in a data rich environment and support high level decision making by overseeing the development and process improvement for the Business Planning team.
Responsibilities
- Oversee work and daily activities for the GHRO Business Planning analysts. Ensure service level agreements are met and issues are resolved with enterprise clients/partners including adherence to our data privacy and security
- Be an internal consultant to our worldwide clients; help handle escalations and problem solve complex situations
- Be a strategic partner by seeking tools and methodologies that allow the analysts to do their job more efficiently and effectively
- Lead the design, implementation, and presentation of data-driven insights and visualizations for senior leadership using advanced analytics tools.
- Manage all phases of analytics and research processes, including methodology design, data mining, and actionable result presentation.
- Utilize tools like SQL Server, Tableau, and ServiceNow to streamline operational processes and drive efficiency.
- Inspire and coach a team of analysts ensuring continuous development and performance excellence.
- Benchmark against internal and external best practices to refine performance, labor, and workload analytics.
- Support Labor & Scheduling who create long and short-term volume and workload forecast models which includes future estimates of incoming demand and labor needs with the intent of developing and recommending future business direction
- Support the GHRO leadership to develop sound Headcount and AOP methods for the contact center population(s)
- Through polished presentations, deliver and effectively communicate key insights, findings, and recommendations in a concise, actionable, and efficient manner to stakeholders and senior leadership
- Champion a culture of creativity, collaboration, diversity, and innovation
Required Qualifications
- Bachelor’s Degree in Data Analytics, Finance, Economics, Accounting, other quantitative discipline, or equivalent work experience
- At least 2 years of experience dealing with reporting and analytics
- At least 1-2 years of experience leading employees in a reporting and analytical capacity
- Proven ability to understand business context and influence decisions that add sustained value
- Proven ability to set priorities in response to an ambiguous and rapidly changing business environment
- Demonstrated creative problem-solving and decision-making skills
- Balance of technical expertise and business acumen / leadership
- Ability to simplify complex analytics into recommendations that are easily understood and executable
- Experience with statistical methods, forecasting, and/or optimization
- Proficiency with one or more of the following languages: SQL, SAS, Python
- Development experience using data visualization technologies, such as Tableau
- Excellent verbal/written communication skills, interpersonal skills, and ability to handle confidential information
- Demonstrated strong time-management and organizational skills, with the ability to perform under pressure, prioritize daily workload, and maintain strong attention to detail
Preferred Qualifications
- Human Resource background
- Master’s degree in Data Analytics, Finance, Economics, Accounting, or other quantitative discipline
- 3+ years of experience dealing with reporting and analytics
- 3+ years of experience leading employees in a reporting and analytical capacity
- Call or Contact Center experience
- CMS/Avaya, Nice IEX, SAP, SAP SuccessFactors, Snowflake, Tableau, ServiceNow, SQL
- Experience or strong understanding of Agile principles and practices
- Experience analyzing data for high-volume contact centers, including leveraging analytics to optimize performance, enhance satisfaction, and drive operational efficiencies
- Experience working in a matrixed team environment and with a variety of partners at all levels
- Lead in a Global organization with working hours outside of traditional schedule
Sur The Walt Disney Company (Corporate):
Chez Disney Corporate, vous verrez comment les secteurs d’activités qui animent les marques puissantes de la société se rassemblent pour former la société de divertissement la plus novatrice, développée et admirée au monde. En tant que membre d’une équipe d’entreprise, vous travaillerez avec les leaders de classe mondiale qui mettent au point les stratégies qui permettent à The Walt Disney Company de rester à la pointe du divertissement. Collaborez avec d’autres penseurs novateurs pour permettre aux meilleurs conteurs de créer des souvenirs pour des millions de familles du monde entier.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney HR Strategies & Services, LLC , qui fait partie d’une entreprise que nous appelons The Walt Disney Company (Corporate).
Disney HR Strategies & Services, LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.