Logistics Operation Manager

About the Role & Team

This position is part of the Supply Chain Logistics leadership team that manages the global flow of information and product for multiple segments of The Walt Disney Company businesses. We make the impossible, possible. We do this through world-class logistics systems, optimizing logistics processes and pushing the envelope to bring innovation to how we do logistics business. Now is your chance to join our talented team that enables our businesses to be successful. 

Manage all aspects of logistics client relationship and third-party supply chain companies’ customer service policy commitments for product destined to Disney Clients. Manage the following aspects of logistics including, but not limited to logistics systems planning management, Supplier relationship management, Client relationship management, Supply Chain Partner relationship management, logistics contracting participation, transportation daily flow services, freight audit/payment and logistics projects which achieve service level commitments while minimizing costs.

What Will You Do? 

• Daily Operations Management:  Manage your team’s daily operations – ready to ship, planning, shipment tendering, consolidation, delivery receipt, and freight audit and payment exceptions.  Manage efficient product flow and strategies via exceptions management to meet product demand.   Manage the forecast of upcoming volume Carrier needs and commitments.  Assist your operations team with shipment management as needed.  Lead root cause analysis for ongoing issues with shipment creation and invoice processing.  Create and maintain user operating guidelines, training and performance.
• Network Optimization: Logistics network flow optimization – lane, hub and flow processes, Freight terms optimization – support conversions of Supplier managed freight to Disney managed freight.
• Own and lead teams in charge of all shipments from Supplier cancel date, delivery compliance, consolidation, to distribution center appointments utilizing system to accomplish consistent process and visibility. 
•  Own and lead team in charge of all third-party freight audit, allocation and payment processing into SAP. Client Freight Account Reconciliation (Paid, Received, ELC/ALC, ITM Opt). 
• Logistics Management System (ORACLE): Perform UAT for all system updates related to operations.  Validate system data and perform root cause analysis on erroneous data.  Work with system team to correct sources of erroneous data.
• Support leadership on aspects of supply chain partner contract negotiation.  Provide information for RFP strategy document, provide strategy revisions based on operational challenges throughout the year, validate that final terms will support operational needs.
• KPI: Manage on time KPI tracking and continuous improvement to meet client on-time service policy commitments and carrier contracted payment terms.
• Logistics analysis for leadership and our clients as needed (e.g. estimated landed cost estimates/actual, cycle time, alternative transit costs, etc.).
• Disney Internal Clients Relationship Management:   Inbound reporting – status of orders to merchants, planning and distribution center. 
• Process Improvement: Evaluate existing processes for improvement potential, Process mapping, User needs assessment, System capability assessment, develop project plan and timeline, execute project plan.
• Supply Chain Partner Performance: Drive performance of third-party logistics providers via dashboards and contracted metrics standards.  Analyze and validate quarterly dashboard results and coordinate adjustments prior to communications. Drive continuous improvement programs to meet client service policies.
• Parcel Account Administration oversees Disney’s international parcel shipping accounts, ensuring timely and efficient movement of shipments through internal systems and global carrier networks. This role monitors parcel performance resolves transit or customs issues, and partners with logistics providers to maintain delivery standards and compliance across international markets.
• Logistics Projects: Manage projects as identified that drive improvements in service, cost, labor, systems use, or other areas as deemed necessary.

Qualifications and Skills: 

• Bachelor's degree in Supply Chain, Logistics, or Industrial Engineering or related discipline
• 5 or more years in a supply chain role or equivalent experience
• Specialized experience or exposure with international logistics
• Systems Tool/Database: Access, SQL, Visio, Oracle TMS or equivalent, Payables, Tableau, ERPs
• Strong analytical, project management skills
• Ability to work independently and within a team environment 

Additional Information:

• Disney offers a rewards package to help you live your best life! This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits