Learning Manager, Disney Vacation Club

About the Role & Team

At Disney Vacation Club, we believe learning is key to creating magical experiences for our Members and Guests. Our Learning & Development team designs and delivers innovative learning solutions that support business goals and inspire Cast excellence.

As part of this dynamic team, the Learning Manager plays a vital role in delivering high-impact training programs that support onboarding, systems knowledge, and ongoing development. This role facilitates learning experiences across multiple formats—virtual, in-person, and self-paced—and works closely with partners to ensure our Cast Members are set up for success from day one.

You will report to the Manager, Learning & Development.

This is a Full-Time role.

What You Will Do

Facilitation & Delivery

• Facilitate engaging learning programs for Cast Members at all levels, with a focus on onboarding frontline roles

• Deliver a variety of learning experiences including scripted and/or inspirational content through long and short format classes

• Deliver training in various formats, including instructor-led (ILT), virtual instructor-led (VILT), hybrid, and asynchronous learning

• Manage classroom by holding Cast accountable to expectations and providing feedback  

• Set up and break down room and respond to building/technology concerns, as needed

Program & Project Management

• Lead projects independently and/or in collaboration with peers and partners related to onboarding, ongoing training, and content updates

• Conduct training administration functions such as summarizing rosters, post-session follow up emails, reports, and general communication

• Maintain and update internal onboarding resources such as Smartsheet checklists, class materials, and other training assets

Stakeholder Engagement & Support

• Partner with peers and business stakeholders to ensure training aligns with operational goals and learning objectives

• Follow all training processes and protocols established by leadership consistently and effectively across all delivery formats

• Establish and develop relationships with peers, clients, stakeholders, and key partners

Team Development

• Mentor, train, and develop less experienced Learning Managers 

• Contribute to a collaborative, high-performing team culture

Required Qualifications & Skills

• 1+ years of leadership experience, or experience leading people in a coordinator or lead capacity

• 3+ years of facilitation experience for audiences of various sizes, whether in-person or through virtual platforms for various formats: Long-format programs (spanning several weeks) and Short-format programs (single day or multi-part series)

• Proven ability to tailor facilitation style to meet different audiences and a variety of learning experiences

• Strong project management, organizational, and communication skills, with proven experience managing multiple priorities

• Ability to collaborate with partners, peers, and clients to apply expertise and propose innovative solutions 

• Advanced proficiency in Microsoft 365 tools 

• Demonstrated system proficiency and ability to quickly learn and apply technology tools

• Initiative to take action to resolve issues, accomplish tasks, and improve efficiency 

• Experience maintaining confidential information 

• Ability and flexibility to work at home or on property as needed, as well as across time zones and onsite locations

• Have the ability to travel domestically

Preferred Qualifications

• 3+ years of facilitation experience with Disney

• 3+ years of leadership experience with Disney

• Prior experience in adult training, learning, and development 

• Previous experience in quota-based Sales and/or Call Center environments

• Professional certification or affiliation related to improving human performance 

• Experience using Instructional Design theories and/or applications to enhance learning experiences

• Experience with systems: AMI/Disney Vacation Club Booking Suite, Guest Service Suite, a la carte, Salesforce (MeRLIN), Horizon, Ownership Management System, Seaware Touch, Avaya, ConnectSmart

• Proven knowledge of the DVC and Disney products 

• Knowledge of the Counselor Salesperson (CSP) process 

• Florida Real-estate License

Education

• Bachelor’s Degree or equivalent experience 

• Master’s Degree preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. 

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