Lead Product Solutions Manager

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.   

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!  

The Lead Product Solutions Manager role sits in the Disney Cruise Line SEAS (Seaware Engineering & Application Solutions ) organization within Technology & Digital for Disney Experiences. It works closely with SEAS Development, Systems Engineering, Site Reliability Engineering, Database Engineering, Revenue Management, Digital and Security Teams from across the company.    

The Lead Product Solutions Manager will report to the Senior Manager-Technology. 

About The Role & Team 

This role sits in the Revenue Management & Cruise Listing studio and will work closely with other development and reporting studios within the team as well as the Business Systems Management and Revenue Management and vendor teams. A key focus of the role is delivering and supporting Pricing, Inventory, Channel Management, etc. capabilities including but not limited to integrations with downstream Revenue Management systems and the front end website. This role will require deep knowledge of a highly configurable application, understanding of the business’ product set up needs and the impacts of the chosen configuration to the system as well as up and down stream middleware and any new integrations that might be needed.    

What You Will Do

• Lead the design and modification of software enhancements and products for networked, cloud-based, or Internet-related applications, leveraging specialized expertise  

• Conduct thorough analysis of existing programs and formulates innovative logic for new systems, driving broad perspective solutions  

• Offer expert recommendations for changes in development, maintenance, and system standards, interpreting internal and external business challenges  

• Collaborate closely with vendor, outsourcing, and technical teams to develop advanced technical solutions within the organization's architecture  

• Oversee all aspects of the application platform architecture, cloud, data, security, etc., ensuring strategic alignment and innovation  

• Champion continuous development and improvement of technical solutions, serving as a role model for excellence  

• Provide leadership in solving design problems and offering detailed solution specifications, mentoring and guiding colleagues  

• Help engage around the estimation and planning of highly sophisticated scalable projects and their budget allocations  

• Stay aligned with emerging technologies in your domain to enable informed recommendations  

• Lead the effort to ensure the impacts of selling limit usage is understood, well documented and fully tested 

• Understand the growth of functionality and capabilities over time to collaborate with infrastructure teams to right size testing and production environments  

• Lead troubleshooting and retrospective activities for inventory, product and pricing related issues 

• Collaborate with the business and vendor to safely implement new capabilities in the product, pricing and revenue management space 

• Collaborate with architecture to drive work in the Cruise Listing refactor and Revenue Management spaces 

Required Qualifications

• Minimum 7 years of related work experience  

• Comfortable working in an agile environment  

• inspirational leader who actively motivates and challenges teams to consistently deliver their best work, fostering a creative and collaborative environment where others naturally gravitate towards their guidance and direction

• Champions an inclusive culture that values diversity, perspectives, and experiences, fostering a sense of belonging and innovation

• Familiar with RESTful APIs and API contracts, API authentication, SQL, Java, serverless architecture, microservices, messaging and event streaming systems, testing tools (ex. Postman, etc.), AWS cloud technologies, etc. and have the desire to develop further technical skills  

• Knowledge of high-throughput (high volume) transactional systems, ensuring low-latency processing for real-time inventory, pricing, and reservations. 

• Experience troubleshooting complex issues across layers – system configurations, backend services, middleware, data pipelines, APIs, etc. 

• Understanding of data protection, encryption, and compliance standards relevant to eCommerce and vendor integrations. 

• Experience with observability tools like Cloudwatch, Prometheus, Grafana, Splunk, or Datadog to ensure system health and rapid issue resolution. 

• Experience analyzing system impacts of configuration choices 

• Problem solving and root cause analysis skills 

Preferred Qualifications

• Experience with Versonix Seaware and/or experience in the cruise industry 

• Ability to manage and optimize multi-step workflows that handle reservations, pricing updates, and product catalog management across different vendors. 

• Experience designing scalable, reliable, secure integration patterns between revenue management systems, inventory databases and the eCommerece front end.  

Required Education

• Bachelor’s degree and/or equivalent work experience