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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Destination Manager, Land & Cruise Operations, Adventures & Expeditions

Postuler maintenant Postuler ultérieurement Job ID 10036557 Emplacement Celebration, Floride, États-Unis Entreprise Adventures by Disney Date de publication 25/01/2023

Résumé du poste:

Adventures by Disney and National Geographic Expeditions offer immersive, guided travel experiences for families, friends, individuals, and couples to explore the world’s greatest destinations.


The Destination Manager will be a member of the Land & Cruise team. You will manage all aspects of the program operations of an assigned portfolio of international and/or domestic travel products, which may include Group Trips, River Cruises, Private and Custom Expeditions. You will work closely with internal partners as well as colleagues, on-trip staff and suppliers to ensure excellent Guest satisfaction and smooth logistics.

Complex logistical planning and implementation as well as negotiating costing and third-party operating terms and conditions (including hotels, restaurants, activities, transportation), the creation and management of budgets to maximize profitability, as well as invoice reconciliation are required. Managing partnerships and effective communication with internal Call Centers, Finance, Marketing, Legal, Risk Management, and Trip Services teams are substantial components of this role.  

Relationships with on-trip staff and suppliers must be created, nurtured, and maintained to the highest ethical standards. Destination Managers are expected to hold suppliers accountable for on-ground logistical execution and maintaining brand standards. 

You will have up to two direct reports (Trip Managers) who you will mentor, train and supervise to ensure job satisfaction, high productivity and optimal efficiencies.


The ideal candidate is capable of working on assigned projects with minimal supervision and delivering on deadline. You will also participate in the revision/alteration of itineraries for existing trips as needed. 
 

Domestic and/or international travel may be required for this position depending on business needs.

You will report to the Senior Manager, Trip Operations – Land & Cruise

Responsibilities:

  • Oversee all operational aspects of assigned itineraries, ensuring each departure meets or exceeds brand standards. 

  • Update and maintain associated budgets, review and reconcile invoices, create new budgets as needed, and manage costs to maximize profitability for assigned itineraries. Monitor room counts, release dates, attrition clauses and deposit and payment dates for each departure.

  • Manage and nurture third-party supplier relationships. Communicate effectively and on a timely basis with global suppliers via email and videoconferencing. Hold suppliers accountable for maintaining or exceeding quality standards. 

  • Negotiate and confirm annual program elements including company-favorable rates and costs as well as terms and conditions with suppliers. Contract with suppliers on assigned itineraries on an annual basis; liaise with Legal and Risk Management to ensure contractual compliance. 

  • Responsible for the accurate completion, updating and communication of all appropriate documentation, including product builds, tour logistic notes, legal and financial paperwork, itinerary overviews, and training and operating procedures.

  • Strive to improve itineraries by responding to Guest surveys and staff trip reports. Accountable for itinerary-change management. 

  • Work with various internal and external partners to onboard on-trip staff. 

  • Coach, counsel and develop Trip Managers on expectations, operating guidelines, work product, company standards and feedback.

  • Oversee and review work of Trip Managers and on-trip staff. 

  • Partner with the Trip Development team on new and existing itineraries to ensure all aspects of the itinerary flow seamlessly from development to execution.

  • Work with Trip Services team to implement all trip operational requirements (including, collateral, media and on-trip staff technology).

  • Work closely with the Contact Center regarding inventory, Guest information and special requests. 

  • Work with Marketing, the Contact Center and other partners regarding product knowledge, trip operations and special events.

  • Review and edit for accuracy a variety of marketing materials, including brand-specific websites, brochures, and other printed/online material.

  • Responsible for implementing and overseeing established travel and entertainment requirements such as allowable expenses for on-trip staff and Trip Managers.

  • Support and drive business initiatives.

  • Responsible for implementation and enforcement of established safety and security procedures as well as company’s internal Emergency Operations process.

  • Actively foster an environment of diversity and inclusion amongst our team, products and services.

  • Participate in staffing after-hours emergency phone on a rotating, scheduled basis.

  • Other duties as necessary or assigned.                        

Required Qualifications

  • Three years of relevant experience. 

  • Successful candidates will be self-starters who are able to work well in a fast-paced, ever-changing environment with a variety of partners. Candidates should maintain an open and positive perspective that reflects confident professionalism and an unconditional dedication to providing consistently superior products and services. 

  • Demonstrated experience with coordinating complex logistics as well as strong implementation skills.

  • Proven planning and project management skills. The ability to handle multiple, high-priority projects, meet deadlines and produce deliverables in a timely manner is essential. 

  • International and domestic destination knowledge and travel experience. 

  • The ability to create and maintain budgets; comfort working in Excel. 

  • Demonstrated negotiating skills.

  • Excellent oral and written communication skills. Candidates should have the ability to clearly and effectively correspond with global suppliers, whose first language may not be English. Foreign language skills are a plus. 

  • The ability to anticipate and recognize problems, identify their causes and find creative solutions to challenging situations. 

  • Knowledge of the travel and hospitality industry.

  • Strong administrative and organizational skills, 

  • Attention to detail and accuracy is critical. 

  • Ability to work on assigned projects with minimal supervision.

  • The ability to navigate a large corporate structure and associated processes. 

  • Proven interpersonal skills and ability to partner with others. 

  • Experience working in Microsoft Word, Excel, PowerPoint and common internet browsers and applications. A background using QuickBase or other CRM software is a plus. 

Required Education:

  • Bachelor’s degree or equivalent work experience.



Sur Adventures by Disney:

Adventures by Disney est un chef de file en matière d’expériences de vacances guidées en famille, offrant des itinéraires vers certains des plus beaux endroits de la planète, dont la Chine, l’Australie, l’Afrique du Sud, le Pérou, l’Angleterre et la France, ainsi que des aventures nord-américaines en Alaska, dans les Rocheuses et bien plus encore. Adventures by Disney emmène les familles vers certaines des destinations les plus recherchées au monde, offrant un service à la clientèle inégalé grâce à des guides d’aventure formés et des experts locaux, une attention sans faille aux détails et un peu de magie Disney à chaque étape du voyage. Ensemble, les guides d’aventure et les visiteurs embarquent pour des aventures qui leur permettent d’interagir avec les cultures du monde entier d’une autre manière, passionnante.

Sur The Walt Disney Company:

The Walt Disney Company, avec ses filiales et ses sociétés affiliées, est une grande société internationale et diversifiée de divertissement familial et de médias couvrant les secteurs d’activités suivants : réseaux de médias, parcs et centres de vacances, studio de divertissements, produits de consommation et médias interactifs. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 20 jusqu’à son statut de référence dans l’industrie du divertissement d’aujourd’hui, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à Adventures by Disney ABD, LLC , qui fait partie d’une entreprise que nous appelons Adventures by Disney.

Adventures by Disney ABD, LLC est un employeur qui souscrit au principe d’égalité des chances. Les candidat(e)s seront pris(es) en considération pour l’emploi sans considération de race, de couleur, de religion, de sexe, d’origine nationale, d’orientation sexuelle, d’identité sexuelle, de handicap ou de statut d’ancien combattant protégé. Disney favorise une culture commerciale où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution rapide.

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