Business Systems Analyst

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts and it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you ready to join this team and make your impact?

For over 25 years, Disney Cruise Line has set the standard for family cruising, combining legendary Disney storytelling with premier entertainment and unparalleled guest service. With a fleet of beautifully crafted ships, Disney Cruise Line offers unforgettable vacations to destinations around the globe, including the Caribbean, Europe, Alaska, and more. Each voyage is crafted to deliver magical moments, exceptional dining, and immersive experiences for guests of all ages. Whether it's enchanting kids' clubs, Broadway-caliber shows, or luxurious adult-only retreats, Disney Cruise Line creates unforgettable journeys for the entire family.

The Disney Cruise Line Risk Management’s Business Systems Analyst role supervises the ongoing needs related to the successful operation of Disney Cruise Line Risk Management’s reporting systems, including the Disney Cruise Line Incident Management System (DCLIMS), SeaCare, and the Claims Administration Reporting System (CARS).

We are seeking a candidate who can quickly adapt, demonstrates a positive attitude, and is deeply passionate about support and service. This individual should be a team player who takes accountability for their responsibilities, fosters strong collaboration within the team, and effectively supports business users while working seamlessly with internal and external partners.

This position is based in Celebration, Florida.

This position reports to the Sr Manager – DCL Risk Management

You Will:

• Identify, troubleshoot, and resolve user reported system issues including data interface and functional issues, as well as user access

• Lead projects of small complexity to ensure business needs are met and completed within a defined schedule and budget

• Build and maintain administrative coding tables across systems/platforms

• Work closely with users to understand business problems and opportunities, and analyze and present solution options

• Collaborate with IT Security, project managers, vendors, and internal partners to address open findings and ensure the successful design, development, and testing of project implementations.

• Act as the liaison between business users, IT technical personnel, and vendors, to accurately articulate technical issues, business impact, and ensure timely resolution of issues and escalation of complex or critical business problems

• Partner with system administrators/stakeholders to develop and assign trainings and communications for end-users

• Serve as point-of-contact for new user access requests for DCLIMS and maintain roles grid for Business Systems Management team

You Will Have:

• 3+ years of experience in business systems analysis, including designing and building system solutions that meet organizational needs.

• Demonstrable ability to interpret business needs into application requirements and recommend solutions for enhancements

• Ability to effectively communicate complex business and technology information with both internal and external contacts in both written and verbal formats

• Proven strong organizational skills with attention to detail

• Demonstrated decision-making skills, problem-solving skills, as well as continuous improvement process skills

• Demonstrated skills in project management for moderate-complexity projects

• Experience working with cross-functional teams; understanding tasks and responsibilities; providing direction to users and vendors to complete work efforts

• Excellent interpersonal and relationship-building skills

• Proven self-starter with the ability to work independently, manage priorities effectively, and deliver high-quality results within established timeframes

• Demonstrated experience with identifying, troubleshooting, and resolving user-reported system issues

Preferred Qualifications:

• Familiarity and/or experience in Risk Management, Claims Administration, and/or Safety Management operating systems

Required Education

• Bachelor’s degree in Risk Management, Industrial Engineering, Information Technology, Business Administration, or equivalent

Preferred Education

• Master’s degree in Risk Management, Industrial Engineering, Information Technology, Business Administration, or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company:

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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