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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Adventure Guide, Adventures by Disney

Postuler maintenant Postuler ultérieurement Job ID 10020439 Emplacement Celebration, Floride, États-Unis Entreprise Parks, Experiences and Products Date de publication 23/09/2022 Type de flexibilité À distance

- Ce rôle est considéré comme un poste à distance, ce qui signifie que l’employé(e) travaillera à distance de manière continue et qu’il n’aura pas d’espace de travail attribué à un endroit désigné par la Société.

Résumé du poste:

Adventure Guides are a critical component of the overall Adventures by Disney experience, impacting Guest satisfaction and intent to return. You are a source of information, and they deliver a thematically organized and hassle-free experience filled with storytelling, discovery, and Disney Difference VIP treatment, in conjunction with your fellow co-Guide.  You are primarily responsible for Guest interaction and facilitation of Guest experience.  You serve as the primary contacts to Guests on behalf of the organization and are accessible to Guests while on location for the trip.

You will report to the Sr. Manager Operations, Adventure Guides, Talent & Trip Services

Responsibilities/You Will

  • Provide a seamless and hassle free “uniquely Disney” experience for our Guests while engaging them with information pertaining to the destination

  • Ensure implementation of trip logistics occur, including transportation, entertainment, luggage porterage, meals, hotel accommodations and excursions including any special requests by Guests (meal reservations, in-room amenities, and dietary meal requests, etc.)

  • Capable of conducting self-led research, writing related storylines and speaking points, and bringing destination to life through vivid storytelling

  • Act as a liaison between Guests and vendors to ensure Guest satisfaction (e.g., prompt luggage arrival, room requests are met, dietary needs are considered, excursion concerns are addressed)

  • Communicate daily itinerary to all Guests; work with management to create and facilitate changes to trip itineraries, as needed

  • Manage group dynamics and focus on building connections between everyone on the trip

  • Ensure the tour remains on schedule

  • Manage Guest emergencies and crisis situations as needed with support of management, while always maintaining the highest regard for safety; administer basic first aid as needed

  • Make decisions regarding Guest Recovery in accordance with established guidelines; communicate issues and solutions with management as appropriate and/or required

  • Manage allotted budget for each trip, follow proper cash handling procedures, and pay gratuities to vendors as needed

  • Use good judgment and make decisions based on understanding of goals and operating guidelines

  • Perform administrative type functions including but not limited to managing supplies, finalizing digital trip documents and Guest collateral, facilitating vendor relationships, completing trip reports, etc.

  • Meet all designated deadlines (e.g., incident reports, trip reports, trip budgets, etc.)

  • Assigned duties as needed

Basic Qualifications/You Will Have

  • Ability to demonstrate cultural awareness and sensitivity in domestic and global destinations

  • Ability to demonstrated passion for travel and adventure

  • Proven guest-facing work experience in the travel, tourism or hospitality industries and/or in a service-oriented position

  • Must be fully available for work during peak season extending from June through  August; must be available to attend new hire orientation before leading trips

  • Strong understanding and ability to manage travel-related challenges (transportation, ground/air travel, exchanging currency, language translation, etc.)

  • Ability to represent the Company with minimal supervision

  • Willingness to travel and be away from home base for long periods of time

  • Ability to work flexible hours while on trips to include early mornings, late evenings, weekends, and holidays

  • Ability and desire to actively participate in itinerary based activities to include, but not limited to surfing, horseback riding, hiking, biking, zip lining, kayaking, whitewater rafting, swimming, snorkeling, and Junior Adventurer activities.

  • Participate in daily dining opportunities with guests offering pre-arranged menus

  • Ability to carry a backpack weighing up to 30 lbs. for 4 consecutive hours

  • Ability to move, pull, lift and/or carry 50 lb. bags, cases and/or luggage with or without assistance, throughout duration of each trip

  • Ability to stand and/or walk for long periods of time

  • Possess a valid passport and renew as needed (Adventure Guide is responsible for all costs associated with obtaining/renewing a passport); obtaining appropriate visa(s) as needed

  • Ability to facilitate a seamless, personalized, fun, and magical experience filled with storytelling, discovery, and Disney-quality entertainment

  • Proven comfort level when speaking in front of groups up to 44 people, including use of a microphone

  • Demonstrated strong guest service skills and passion for interacting and engaging adults and children from all around the world

  • Ability to seek out Guest contact and enjoy being outgoing with people, enthusiastic, self-motivated, and form connections with Guests

  • Must be pro-active and able to spontaneously entertain children and adults in the absence of planned activities

  • Proven problem-solving and decision-making experience with ability to professionally manage emergency/travel situations with support of Operations team

  • Ability to operate electronic equipment including smart phones, laptops and projectors

  • Exceptional verbal and written presentation and communication skills

  • Impeccable organizational and time-management skills

  • Promotes teamwork

Preferred Qualifications

  • Industry guiding experience with location specific knowledge that aligns to the AbD domestic locations and/or National Parks

  • Experience in a guest facing-role with knowledge of guest relations and conflict resolution

  • Multi-lingual

  • Knowledge of software applications including Microsoft Outlook, Word, Excel

  • Familiarity with Apple applications and products (iPhone, MacBook)

  • Experience working with special needs Guests

Required Education

  • High School degree or equivalent

Preferred Education

  • Bachelor’s degree



Sur Parks, Experiences and Products:

La division Disney Parks, Experiences and Products englobe notamment les sites emblématiques de voyage et de loisirs de Disney (dont six complexes touristiques aux États-Unis, en Europe et en Asie), une croisière parmi les mieux cotées, un programme recherché de vacances en temps partagé et une agence récompensée de sorties guidées en famille. Les activités mondiales de Disney liées aux produits de consommation se rapportent notamment : aux opérations mondiales de licence de marque parmi les plus importantes sur les jouets, les vêtements, les produits pour la maison, les jeux vidéos et les applications ; aux productions du plus important éditeur jeunesse au monde ; aux Disney Store du monde entier ; et à la plateforme de vente en ligne shopDisney.

Sur The Walt Disney Company:

The Walt Disney Company, avec ses filiales et ses sociétés affiliées, est une grande société internationale et diversifiée de divertissement familial et de médias couvrant les secteurs d’activités suivants : réseaux de médias, parcs et centres de vacances, studio de divertissements, produits de consommation et médias interactifs. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 20 jusqu’à son statut de référence dans l’industrie du divertissement d’aujourd’hui, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à Adventures by Disney ABD, LLC , qui fait partie d’une entreprise que nous appelons Parks, Experiences and Products.

Adventures by Disney ABD, LLC est un employeur qui souscrit au principe d’égalité des chances. Les candidat(e)s seront pris(es) en considération pour l’emploi sans considération de race, de couleur, de religion, de sexe, d’origine nationale, d’orientation sexuelle, d’identité sexuelle, de handicap ou de statut d’ancien combattant protégé. Disney favorise une culture commerciale où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution rapide.

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