Executive Support Analyst
Postuler maintenant Postuler ultérieurement Job ID 10144977 Emplacement Burbank, Californie, États-Unis Entreprise The Walt Disney Company (Corporate) Date de publication 18/03/2026Résumé du poste:
Department Description:
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
Team Description:
The Premier Services Organization in Enterprise Technology manages technology services for Disney’s C-Suite, Board of Directors, and Executive offices. Its team—including Managers, Specialists, Analysts, and the Bunsen & Beakers Lab Technicians—monitors operations and uses analytics and feedback to improve service. Premier Services works with business partners, customers, and suppliers to ensure effective service delivery and resolves issues across the enterprise.
What You’ll Do:
Delivery of end-to-end IT services for executive and critical business clients. This will include all service request fulfillment, issue resolution, key communications, and status reporting. Responsibilities include:
Responsibilities of the role:
Deliver day-to-day IT services and solutions. Includes consultation with executives, technical analysis, and solution development.
Ability to prioritize and manage deliverables in high-profile, time-sensitive / high-pressure situations while maintaining professionalism.
Monitors end-to-end delivery of services, proactively communicates issues to clients, and provides alternate solutions as required.
Coordinate and communicate support problems across multiple vendors and suppliers for impacting issues.
Ensures escalation of service issues is handled appropriately.
Maintains a detailed understanding of the Client Services portfolio of services and establishes strong relationships with all areas of IT service delivery.
Implements and manages continuous improvement activities to better enable solutions for clients.
Assist Enterprise Technology product managers, engineers in strategy and planning exercises as it pertains to the executive and broad client community.
Adhere to company policies, procedures, and standards.
Create system and support documentation as required in the knowledge base.
Must have functional knowledge of Video Conferencing and A/V technologies as they exist in an enterprise.
Provide home IT support and solutions for defined clients.
Provide after-hours support for IT projects, special events, Priority1 incidents, and executive client requests as needed.
Must maintain the ability to work autonomously while maintaining the ability to provide visibility to critical “items.”
Must maintain the ability to analyze complex business/technical data and develop innovative solutions. Deliver day-to-day IT services and solutions. Includes consultation with executives, technical analysis, and solution development.
Additionally, advanced communication skills are a must, particularly the ability to communicate technical information to non-technical audiences.
Required Qualifications & Skills:
A minimum of 3 years of progressive experience in an IT related field
A minimum of 3 years of progressive experience in Client Services support
A minimum of 3 years of experience providing executive level support (white-glove)
Preferred Qualifications:
Travel may be required. Local area travel within the Greater Los Angeles area as well as Anaheim, Orange County; OR, travel on the East coast from Bristol, CT to New York, NY and possibly Orlando, FL.
Travel outside of the assigned coast (East or West) varies.
Education:
Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.
The hiring range for this position in California is $97,500.00 to $130,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur The Walt Disney Company (Corporate):
Chez Disney Corporate, vous verrez comment les secteurs d’activités qui animent les marques puissantes de la société se rassemblent pour former la société de divertissement la plus novatrice, développée et admirée au monde. En tant que membre d’une équipe d’entreprise, vous travaillerez avec les leaders de classe mondiale qui mettent au point les stratégies qui permettent à The Walt Disney Company de rester à la pointe du divertissement. Collaborez avec d’autres penseurs novateurs pour permettre aux meilleurs conteurs de créer des souvenirs pour des millions de familles du monde entier.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Worldwide Services, Inc. , qui fait partie d’une entreprise que nous appelons The Walt Disney Company (Corporate).
Disney Worldwide Services, Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.