Supervisor, Prod Ops (Network Operations)

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

Job Summary:

The Supervisor, Prod Ops/Network Origination will supervise a team of technical operators who prepare and distribute live content and recorded events, facilitate workflow and equipment issues to resolution, communicate on-air issues to leadership, and participate in projects.  Must resolve employee conflicts, conduct performance reviews, timesheet reconciliation, interviewing, training and staff development, enforcement of all departmental SOP’s and company policies and initiatives. Build relationships with operators and partners to ensure all content makes air as intended and address any concerns in the moment.  The supervisor will implement processes to develop peak efficiencies in personnel development, facilities and staffing requirements of specific operational areas.  

Responsibilities:

• Supervise daily business, operational and technical support of team and department
• Set priorities for and coach team members to ensure deadlines and operational readiness are met
• Impacts the quality, efficiency and effectiveness of own team and its contributions to the larger organization
• Uses judgment to identify and resolve day-to-day technical and operational problems
• Uses tact and diplomacy to exchange information and handle sensitive issues
• Applies understanding of how the team relates to other closely associated areas in order to improve efficiency of the team
• Required to remain current in their respective technical areas of responsibility as well as expand knowledge for support and coverage of other functional areas 
• Schedule, troubleshoot and monitor the physical facilities and staff assignments.
• Requires full understanding and application of procedures and concepts within own specialty and basic knowledge of other specialties.
• Responsible for developing quality control initiatives and supporting efficiency in operations.
• Evaluate the performance of all assigned employees, conduct performance assessments and administer annual reviews for assigned staff members
• Make recommendations regarding corrective measures and adjust the personnel and facility schedules to satisfy changing programming demands while maintaining maximum efficiency and flexibility 
• May be asked to supervise the implementation, installation and integration of new equipment and workflows
• Implement training programs to improve efficiency and competency of the operating staff.  In this regard, supervisors suggest methods of improving the quality of work performed by staff and maintain awareness of industry developments 
• Ensure adherence of all departmental SOP’s and company policies and initiatives
• Lead operational training and documentation for issues affecting the on-air operation
• Interface with applicable Programming and other business partners in the advance planning stages to ensure the efficient provision of facilities and personnel to achieve desired results 
• Work in conjunction with the operating team through late night shifts, weekends and holidays  
• Performs a variety of tasks and special projects as needed
• Any other duties needed to help achieve business objectives

Basic Qualifications:

• A minimum of 8 years of on-air operations or related experience
• Knowledge of the workflows and equipment associated with Network Operations, including but not limited to; broadcast automation, playlist manipulation, commercial logs, routing, intercoms etc. 
• The ability to perform tasks under tight deadlines is critical
• Candidates must have good computer background (Outlook, Word, Excel, etc...)
• Effective communication skills
• Ability to work nights, weekends, and holidays
• Flexibility to alter shifts/days off to accommodate projects and departmental objectives
• High School Diploma or equivalent.

Preferred Qualifications:

• Has in-depth understanding/background in Network Operations 
• Proficient in business protocol and procurement techniques, as well as in-depth research and development in specified areas of expertise.
• Bi-lingual (English/Spanish)
• Bachelor's Degree or Technical School degree in communications, electronics, television production or related field.