Sr System Engineer -VTC AV
Postuler maintenant Postuler ultérieurement Job ID 10111822 Emplacement Bristol, Connecticut, États-Unis Entreprise ESPN Date de publication 04/02/2025Résumé du poste:
The End-User and Technical Operations organization is responsible for monitoring and managing the end-to-end delivery and support of enterprise technology services across The Walt Disney Company and its’ business segments. This organization is responsible for ensuring adherence to defined service levels and completion of approved work. Conduct service improvement initiatives through proactive monitoring and improvement actions identified through analytics and by our Customers. Leverage partnerships with the Business, Customer base and the Suppliers to successfully deliver services to meet agreed upon expectations. Coordinate and lead the resolution of service delivery issues/problems between in-scope and out-of-scope groups. Define and maintain all aspects of a product and/or service including what the product is, what services are included, how to request or obtain the product, service level options and what the product or service costs. Develop and manage project timelines and resources to ensure requirements are understood, dependencies are defined, a design is developed, and the solution is implemented and supported.
Responsibilities:
The Video Collaboration Operations System Engineer will provide operational oversight and leadership of all Video Collaboration Operations in the Production environment for The Walt Disney Company. Specific focus will be on operational support diverse portfolio of video conference solutions and is responsible for ensuring great customer experiences with all TWDC Video Teleconferencing Services, including Zoom, Microsoft Teams, and other tools and facilites that provide collaboration value to our customer base. The candidate will provide technical leadership over Outsourcing Partners and other technical subject matter experts on all operational activities for maintaining a highly reliable services and service improvement initiatives. Additional focus will be on restoring service outages and root cause analysis. The candidate will work in conjunction with Digital Experience Engineering Team for the transition of new services/capabilities into the Video Collaboration Portfolio.
Additionally, this position will drive service improvement initiatives through proactive monitoring and enhancement actions from gaps identified through analytics and by our customers. Position is an active member of the Video Collaboration service team focused on Operations, but assists in the design, analysis, evaluation, testing, debugging and implementation of the portfolio. Position will also be responsible for ensuring the operations sustainability by contributing to the development, testing, evaluation and design of video collaboration space.
Leverage partnerships with the Business, Customer base and the Suppliers to successfully deliver services to meet agreed upon expectations. Provides 24x7x365 first point-of-contact for centralized incident response and recovery that consistently and reliably triages reported or automated incidents, applies recovery procedures, and engages domain experts to restore steady-state operations; provides all core services on a priority basis and with dedicated support to ensure the success of critical events.
In addition to the functional responsibilities, the Video Collaboration Operations Systems Engineer will be a key member of a high performing team. This includes working with contract and service provider resources, along with Disney Cast Members, therefore it is important to understand the different approaches required to interact with, motivate and guide, contractor, and managed services resources.
Qualifications:
Minimum of 5 years’ experience supporting Enterprise VTC/Collaboration Services
Expert troubleshooting/triage skills in complex multi platform environments supporting Zoom and Microsoft Teams video conferencing platforms and related conference room hardware solutions.
Experience in planning, deploying and supporting complex Video Collaboration solutions
Experience with ITIL frameworks and processes
Experience working within large, complex production teams
Experience working within an outsourced environment
Vendor relationship management experience
Comfortable working within a highly matrixed organization
Strong technology driven process experience
Ability to work under pressure, meet internal and external work schedules and or deadlines and show effective time and crisis management skills
Expertise in supporting large-scale environments ina diverse culture
Demonstrated attentiveness to detail
Demonstrated strong partnering skills
Demonstrated proactive problem-solving and decision making skills
Demonstrated strategic and creative thinking ability
Demonstrated ability to delivery work on time
Proven team player with the ability to mentor, guide, and influence cross-functional teams
Ability to develop clear and concise thoughts into proposals, recommendations, and findings
Proficient in Microsoft O365 suite, Zoom Admin console
Expertise in large-scale migrations between Systems
Current or previous technical designations in operating systems, virtualization or hardware platforms will be helpful.
Nice to have:
ITIL v3 Certification Preferred
EDUCATION:
BA/BS in Computer Science, Engineering or related field. Equivalent work experience would be considered in lieu of degree.
Masters in IT Systems or Business Administration (MBA) or MS in technical discipline
Sur ESPN:
Travailler à ESPN est une expérience incomparable. En effet, nous trouvons toujours de nouvelles façons d’interagir avec les fans, quelle que soit la manière et le lieu où ils se connectent avec le sport. Chaque jour, nous faisons ce que personne n’a fait auparavant, et ce dans une culture dynamique où nous prenons des risques et nous surpassons continuellement. Lorsque vous disposez des toutes dernières technologies, d’idées révolutionnaires et de talents de classe mondiale dans votre équipe, chaque jour est extraordinaire.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à ESPN, Inc , qui fait partie d’une entreprise que nous appelons ESPN.
ESPN, Inc est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.