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Senior Analyst (Change Management)

Postuler maintenant Postuler ultérieurement Job ID 10081794 Emplacement Bristol, Connecticut, États-Unis / Santa Monica, Californie, États-Unis / New York, New York, États-Unis / Seattle, Washington, États-Unis Entreprise Disney Direct to Consumer Date de publication 18/03/2024

Résumé du poste:

Disney Entertainment & ESPN Technology 

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world. 


A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology 

  • Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come. 

  • Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more. 

  • Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news. 


Business Operations is the glue of DE&E Technology, with a relentless focus on connecting all the pieces of the business. All the components that make up the organization – engineering, product, design, operations, support and more – come together and move the business forward with oversight, effective prioritization, and guidance. This team synthesizes information from across the business to ensure leaders are armed with all the necessary data before making strategic and financial decisions. From forecasting, funding, tracking, and reporting on projects, to ways of working, and resource management, Business Operations has visibility and input into all aspects of the team.  

Job Summary:

The Senior Analyst, Delivery & Operational Intelligence is accountable for the day-to-day oversight of the change management practices for operations within DE&E Technology. The successful candidate will enable beneficial changes to be made with minimum disruption to IT services. Key responsibilities include assisting resources in understanding the process for submitting change requests, reviewing Change Records for risk mitigation activities, facilitating the Change Advisory Board (CAB) meetings and approving changes as necessary. The Senior Analyst will also assist in the development, optimization and delivery of specific Change Management processes.

Responsibilities and Duties of the Role:

Change Coordination

  • Partner with product/service owners, functional resources, and peer to ensure the proper information is captures for DE&E Technology changes
  • Facilitate CAB conversations
  • Ask probing questions, and strategically understand the scope and implications of pending changes
  • Audit existing changes to ensure records were entered completely and accurately
  • Requirements: organization skills, attention to detail, technical acumen

Change Process Improvement

  • Structures and oversees / executes on change management disciplines within and for DE&E
  • Works within Engineering Services to inventory, analyze, and streamline tools for change processes
  • Works with stakeholders to create continuous service improvement and ensures Service Level Agreements (SLAs) are being met
  • Contributes to relevant service management-related virtual teams to drive strategy and process alignment of internal productivity tools, services, processes and systems
  • Requirements: Project Management, stakeholder management, reporting

Required Education, Experience/Skills/Training:

  • 5+ yrs of relevant working experience in the technology sector
  • Bachelor’s Degree in business management, finance, analytics, operations, marketing/advertising, MBA preferred
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Foundation Certificate  
  • Demonstrated project execution skills and experience working directly with IT and business users  
  • Deep functional and technical knowledge of the ITIL workflow platforms such as ServiceNow 
  • Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement  
  • Process minded, accountable, proactive, and agile 
  • Well-versed with working with outsourced service desk and application support teams to leverage and develop processes to continuously identify opportunities to drive processes to L1 and L2 support activities  
  • Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems.  
  • Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations.  

The hiring range for this position in Santa Monica, California is $112,586 - $151,030 per year, in Seattle, Washington is $117,998 - $158,290 per year and in New York is $117,998 - $158,290 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Sur Disney Direct to Consumer:

L’équipe « Direct to Consumer » de Disney supervise les activités de streaming Hulu et Disney+ au sein de Disney Entertainment, en aidant à apporter les meilleures histoires de The Walt Disney Company aux fans et aux familles partout dans le monde.

Sur The Walt Disney Company:

The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à Disney Streaming Technology LLC , qui fait partie d’une entreprise que nous appelons Disney Direct to Consumer.

Disney Streaming Technology LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour l’emploi sans considération de race, de couleur, de religion, de sexe, d’âge, d’origine nationale, d’orientation sexuelle, d’identité sexuelle, de handicap, de statut d’ancien combattant protégé ou de toute autre base interdite par la loi fédérale, étatique ou locale. Disney favorise une culture commerciale où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution rapide.

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