Principal Site Reliability Engineer
Postuler maintenant Postuler ultérieurement Job ID 10147292 Emplacement Bay Lake, Floride, États-Unis Entreprise Disney Experiences Date de publication 10/04/2026Résumé du poste:
“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the US Parks & Resorts and Experiences organization within Disney Experience Technology. It works closely with other SREs, application delivery teams, and systems engineers from across the company.
About The Role & Team:
The US Parks Site Reliability Organization is responsible for the operation of an assigned portfolio of applications and services. We partner with other SRE and Tech Ops organizations to set standards for DevOps and SRE. We monitor the reliability of our assigned portfolio and work with teams to make changes that strengthen and harden services. We use and create tools and automations to reduce the toil of our technology organization to increase efficiency and create value by keeping the organization’s focus on delivering world-class experiences.
What You'll Do:
- Lead and impact the SRE culture, mentoring others on the effective use of that culture to drive observability and reduce toil
- Advocate for accelerated adoption of service level management, including advancing the adoption and tracking of SLIs, SLOs, and SLAs for all systems and applications in the assigned portfolio
- Elevate and lead the design, build, and support of products and platforms by serving as a thought leader who considers which green field products should be used and evaluating build vs. buy decisions
- Lead the adoption of AI/LLM-assisted reliability engineering by building and governing secure, production-grade workflows while also architecting and operating AI-enabled reliability capabilities
- Propel and drive development pipelines, automate infrastructure and operations, create telemetry for monitoring, engineer high reliability and reinforce best practices to secure company data
- Establish systems administration requirements in Linux and Windows platforms and bring knowledge on systems, network, operational excellence and application stability, security, performance, and capacity management, operational excellence and application stability, security, performance, and capacity management, as well as documentation
- Engage in estimation and planning across the organization, voicing recommendations and solutions from a technical perspective
- Work with on-call SEs and SREs to ensure an effective response to Major Incidents, minimize Mean Time to Resolve, and provide comprehensive MI retrospectives that result in measurable improvements to prevent future failures.
Required Qualifications:
- Minimum 10 years of related work experience
- Demonstrated experience in advancing the maturity of Site Reliability Engineering in an enterprise scale environment.
- Expertise in defining and implementing industry-leading observability strategies across diverse and highly complex distributed systems, ensuring optimal performance and reliability
- Comprehensive knowledge and hands-on experience with a comprehensive DevOps toolset for source control management, continuous integration/continuous deployment, orchestration, containerization, application performance management, observability, and reliability testing
- Demonstrated experience in engineering cloud-agnostic solutions using multiple Cloud service providers including AWS, Azure, and GCP
- Demonstrated experience evaluating and applying multiple GPT model families across cost/latency/quality tradeoffs, and engineering scalable MCP toolchains plus high-signal RAG systems to improve operational outcomes
- Mastery in architecting and managing highly available, scalable, and automated infrastructure using configuration management and orchestration tools such as Terraform, Cloud Formation, Ansible, and Chef, contributing to the organization's strategic objectives and competitive advantage
- Expert in using AI to optimize system reliability through advanced analytics and prescriptive recommendations
- An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging
Preferred Qualifications:
Extensive Experience with high demand releases and brands
PCI audit and standards experience
Required Education:
Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Sur Disney Experiences:
Disney Experiences donne vie à la magie des histoires et des franchises Disney à travers des parcs à thème, des complexes hôteliers, des bateaux de croisière, des expériences de vacances uniques, des produits et bien plus encore dans le monde entier. Disney excelle dans l’industrie du voyage avec six destinations de villégiature aux États-Unis, en Europe et en Asie, une compagnie de croisières de premier plan, un programme de propriété de vacances très populaire, et une agence primée d’aventures guidées en famille. De plus, les opérations mondiales de produits de consommation de Disney comprennent la plus grande entreprise de licences au monde, les plus grandes marques d’édition pour enfants au monde, l’un des plus grands concédants de licence de jeux au monde sur toutes les plateformes, et les magasins Disney dans le monde entier et sur le Web.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Attractions Technology LLC , qui fait partie d’une entreprise que nous appelons Disney Experiences.
Walt Disney Attractions Technology LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.