QA Engineer II

About the Role 

The Walt Disney Company is seeking a detail-oriented and technically skilled Software Test Engineer to support the MyDisneyToday ServiceNow portal—a world-class internal platform designed to enhance employee experience across the enterprise. 

You will be responsible for translating user stories and acceptance criteria into robust test cases using tools such as ATF, Tosca, and other performance testing frameworks. This role plays a critical part in ensuring that complex software implementations are functional, reliable, and optimised for performance across ServiceNow modules including ITSM, CMDB, and integrations. 

Key Responsibilities 

Test Strategy & Planning 

• Design and execute performance tests to validate application behaviour under complex use cases. 

• Ensure application performance best practices are embedded in design and development. 

• Identify performance impacts of interdependent services and applications. 

Test Execution 

• Develop and maintain component-level and major functionality tests using ATF, Tosca, or similar tools. 

• Update and create performance test scripts to reflect new feature development. 

• Simulate large enterprise environments using tools such as JMeter, LoadRunner, BlazeMeter, or Akamai CloudTest. 

Test Analysis & Troubleshooting 

• Track and analyse performance metrics to evaluate product quality. 

• Use logs (e.g., Splunk), monitoring tools (e.g., New Relic, DataDog), and stakeholder input to identify root causes of performance issues. 

• Present performance test data and insights to technical and non-technical audiences. 

Collaboration & Alignment 

• Partner with Developer Leads, Architects, and Product Teams to ensure technical and operational models meet system and business requirements. 

• Align testing efforts with platform architecture and cross-functional delivery goals. 

Basic Qualifications 

• Minimum 3 years of experience in software test engineering or development within an enterprise environment. 

• At least 1 year of experience testing end-user facing applications. 

• Conceptual understanding of software development practices and procedures. 

• Experience with REST API testing and performance modelling. 

• Hands-on experience with performance testing tools and techniques. 

• Strong analytical and problem-solving skills. 

• Effective communication skills across technical and non-technical audiences. 

• Ability to work independently and collaboratively in a fast-paced environment. 

Preferred Qualifications 

• Experience with multiple platforms and integrations. 

• ServiceNow Certified Systems Administrator. 

• ITIL v3 or v4 certification. 

• Advanced training in agile, product, or software engineering methodologies. 

Education 

• Required: Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience. 

• Preferred: Master’s degree or equivalent advanced education in a related field. 

Key Attributes 

• Strategic thinking and broad perspective on business and technology. 

• Strong relationship-building and stakeholder management. 

• Results-driven and metrics-focused. 

• Creative problem-solving and innovation mindset. 

• Adaptability and resilience in dynamic environments. 

• Professional excellence and commitment to continuous improvement. 

Decision-Making & Supervision 

• Operates with minimal supervision and moderate autonomy. 

• Receives short- and mid-term assignments and manages own workload. 

• Work is reviewed upon completion; decisions are made independently within defined parameters. 

• Seeks approval occasionally, typically when operating outside normal parameters. 

Why Join Us? 

At Disney, technology powers the magic. As part of our Enterprise Technology team, you’ll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment, opportunities for growth, and a culture that celebrates diversity, creativity, and innovation.