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Island Services Manager - Castaway Cay

Postuler maintenant Postuler ultérieurement Job ID 767272BR Emplacement Bahamas Entreprise Disney Cruise Line Date de publication 25/09/2021

Résumé du poste:

At Disney Cruise Line, you can set sail on the job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment, and has been recognized as the top cruise line for families. Our crew members bring the magic to life to deliver exceptional guest service and create family-friendly fun onboard the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and on our private island paradise in the Bahamas – Castaway Cay! With incredible itineraries that visit exciting destinations around the world, crew and Officers can chart the course for an unforgettable adventure with Disney Cruise Line. Ongoing training and development allows our crew to continuously learn and grow personally and professionally, and Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to Embark on Your Career and Navigate Your Future!


  • As a Department Head and direct report to the Island Operations Director, responsible for leading and contributing to the long-term strategy planning and overall business execution of Island Services in the areas of annual operating, planned work and budgeting, department staffing and scheduling of work duties, team performance and effectively managing to targeted business goals
  • Meet with partners in areas, such as Island Maintenance and Recreation, to understand their needs, communicate challenges and provide excellent service
  • Liaise with Assistant Manager Custodial and the Horticulture/Transportation Manger regarding the daily operational expectations for the custodial, horticulture and guest transportation logistical operations at Castaway Cay including facility cleaning, trash pick-up and disposal, overall island upkeep, pest control, landscape and light maintenance duties.
  • Liaise with Island Chef de Partie regarding healthy menu creation and food preparation production for crew members, the following of all USPH guidelines and sanitizing of crew galley/kitchen, and appropriate inventory/cost control measures are being followed
  • Ensure Disney Cruise Line and USPH Sanitation requirements are met in all galleys and food store rooms, including proper storage of food at all times and inspections ensuring adherence to HACCP procedures
  • Monitor all Culinary standards, inventory, requisition/stock and cost control; ensure necessary inventory meetings daily/weekly food cost targets
  • Manage the Wardrobe operation for the island; including costume inventory and stock for Crew Members and Managers costumes.
  • Maintain and manage that cleaning & landscape chemicals are appropriately used and stored properly, including regular inventory and availability of MSDS
  • Manage inventory on a monthly including par levels for cleaning supplies & chemicals in all General supplies and Chemical Stores. Ensure the preparation of weekly purchase request for all cleaning & chemical supplies on the Island
  • Meet with the shipboard Hotel department regarding Food & Beverage and Concierge services on the island
  • Ensure the operation meets or exceeds government standards and codes for all areas.
  • Manage communications effectively with team and partners within the Disney Cruise Line ship and Disney Cruise Line shore side teams.
  • Supervises subordinate employees including first level coaching, counseling, training and performance evaluations while inspiring a team of approximately 25-30 crew members to give their very best, every day

Qualifications Nécessaires:

  • Legally authorized to work in the Bahamas
  • High School degree or equivalent
  • Demonstrated strong verbal and written communication skills, follow-through skills with high attention to details
  • Ability to work in a flexible environment with competing priorities – should have strong multi-tasking abilities
  • Proven ability to effectively manage and prioritize multiple responsibilities holding self and others accountable
  • Demonstrated strong organizational, time management and follow-through skills, with strong attention to details
  • Demonstrated ability to strong negotiation, influencing, problem solving, as well as continuous improvement process skills
  • Demonstrated strong partnering, coaching and mentoring skills
  • Able to be self-directed and demonstrate strong leadership and relationship skills consistently.
  • Demonstrated strong written, verbal communication and presentation skills
  • Able to use Microsoft Office products and comfortable operating systems in a Windows-based environment
  • Receptive to Island life, living and working on a remote island for 3 months at a time

Compétences Souhaitées:

  • College degree or equivalent
  • Ability to operate equipment and company vehicles
  • Prior shipboard or remote island experience
  • Extended experience in managing outdoor custodial activities for cruise industry or large resort operations (4-6 years)
  • Proven management experience in a resort operation in the Bahamas

Informations Supplémentaires:

This role is based on Disney’s private island in the Bahamas, Castaway Cay.

Applicants must:

  • Be interested in living and working on a private island in the Bahamas
  • Be willing to follow and perform safety role, emergency duties and/or associated responsibilities
  • Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
  • Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
  • Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
  • Be comfortable living in a confined space with strict rules and regulations
  • Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

  • Have a valid passport and obtain necessary visas, if applicable (DCL will provide you with documents for this)
  • Have authorization to work in the Bahamas
  • Obtain a criminal background check
  • Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Sur Disney Cruise Line:

Leader dans le secteur de la croisière, Disney Cruise Line offre un cadre où les familles peuvent se reconnecter, les adultes peuvent se ressourcer et les enfants peuvent découvrir toute la magie que Disney a à offrir. Au départ de ports internationaux, les hôtes peuvent naviguer vers des destinations fascinantes, dont les Caraïbes, les Bahamas, l’Alaska et l’Europe. À bord de la flotte de quatre navires – Disney Magic, Disney Wonder, Disney Dream et Disney Fantasy – et sur Castaway Cay, l’île privée paradisiaque de Disney aux Bahamas, les membres de l’équipage proposent à nos hôtes un service inégalé, des histoires enchanteresses et des divertissements familiaux immersifs que seul Disney peut livrer.

Sur The Walt Disney Company:

The Walt Disney Company, avec ses filiales et ses sociétés affiliées, est une grande société internationale et diversifiée de divertissement familial et de médias couvrant les secteurs d’activités suivants : réseaux de médias, parcs et centres de vacances, studio de divertissements, produits de consommation et médias interactifs. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 20 jusqu’à son statut de référence dans l’industrie du divertissement d’aujourd’hui, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à DCL Island Development, Ltd , qui fait partie du secteur d’activité que nous appelons Disney Cruise Line.

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