Theme Park Experience Services - Part Time
Postuler maintenant Postuler ultérieurement Job ID 1353242BR Emplacement Anaheim, Californie, États-Unis Entreprise Disneyland Resort Date de publication 08/06/2026Résumé du poste:
Do you enjoy talking about the Disneyland Resort, helping Guests feel prepared for their visit, and giving clear direction that makes their experience easier? Theme Park Experience Services Cast Members provide outstanding Guest service through phone and live chat by assisting with Resort information, digital tools, and online troubleshooting.
In this role, you will help Guests navigate the Disneyland Resort App, website, MyDisney accounts, theme park tickets, park reservations, Magic Key offerings, and other online planning tools. A typical day may include answering back-to-back phone calls, supporting simultaneous chats/messages, researching information, and guiding Guests step-by-step through digital processes in a fast-paced call center environment.
This role is ideal for someone who is comfortable with technology, enjoys problem-solving, and can explain information clearly while maintaining a warm, patient, and professional tone. Cast Members should be able to use multiple systems and resources, provide accurate Disneyland Resort information, troubleshoot online concerns, and help Guests move forward with confidence.
Responsabilités:
Theme Park Experience Services Cast Members are knowledgeable about Disneyland Resort theme parks, policies, products, and digital platforms. This role requires strong communication skills, attention to detail, technical comfort, and the ability to provide helpful direction through both verbal and written interactions.This position works onsite at the Disneyland Resort Travel Sales Center in Anaheim, California.
Job Functions include, but are not limited to:
- Support Guests with the Disneyland Resort App, website navigation, MyDisney accounts, and other digital tools
- Provide information and Guest assistance related to Disneyland Resort theme parks, Downtown Disney District, and Resort Hotels
- Assist with theme park tickets, ticket upgrades, special event tickets, and theme park reservations
- Help Guests modify or cancel theme park reservations using available systems and resources
- Support Guests with linking tickets, theme park reservations, dining reservations, and other Resort planning tools
- Provide assistance with MyDisney account creation, account lookup, password resets, and related account support
- Troubleshoot account, website, mobile app, and online experience concerns
- Provide Magic Key Member support, including online purchases, theme park reservations, and monthly payment questions
- Actively listen to Guest needs, ask thoughtful questions, and identify appropriate next steps
- Guide Guests through digital processes in a clear, patient, and easy-to-understand manner
- Communicate professionally through both phone and live chat interactions
- Maintain a positive, empathetic, and solution-oriented approach while assisting Guests in a high-volume environment
- Use multiple systems and resources to research information, document interactions, and support Guest needs
- Work independently while following established guidelines, procedures, and service standards
Qualifications Nécessaires:
- You must be at least 18 years of age to be considered for this role
- Strong customer service skills with the ability to remain calm, positive, and empathetic during Guest interactions
- Comfortable using technology and guiding others through websites, mobile applications, online accounts, and digital tools
- Skilled at troubleshooting technical questions and providing step-by-step support
- Ability to learn, navigate, and use multiple software systems while assisting Guests
- Experience using computers, websites, mobile applications, email, chat applications, or similar digital tools
- Strong verbal and written communication skills
- Ability to clearly explain Resort information, products, services, policies, and processes to Guests
- Knowledge of Disneyland Resort theme parks, Downtown Disney District, Resort Hotels, products, and offerings
- Ability to actively listen, identify Guest needs, and provide helpful direction using available resources
- Comfortable assisting with back-to-back phone calls and simultaneous chat/message interactions in a high-volume environment
- Ability to work independently while following established guidelines, procedures, and service standards
- Previous sales experience
Compétences Souhaitées:
- Previous customer service experience in a call center, contact center, technical support, or similar high-volume environment
- Previous experience providing technical support or digital troubleshooting assistance
- Detailed knowledge of Disneyland Resort offerings, including theme park tickets, reservations, Magic Key, mobile app features, and Resort planning tools
- Previous experience using multiple computer systems or applications as part of daily job responsibilities
- Experience supporting Guests or customers through phone, chat, email, or messaging platforms
Informations Supplémentaires:
SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.
SUBMITTING YOUR APPLICATION
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KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles
The pay rate for this role in California is $26.00 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits
Sur Disneyland Resort:
Quand Walt Disney ouvrit Disneyland le 17 juillet 1955, il déclara qu’il espérait qu’il serait « une source de joie et d’inspiration dans le monde entier ». Depuis, le Disneyland Resort a accueilli plus de 800 millions d’hôtes et s’est agrandi pour devenir une destination de villégiature familiale de classe mondiale multi-facettes de plus de 200 hectares, avec deux célèbres parcs à thème Disney, trois hôtels et l’incroyable quartier de commerces, de restauration et de divertissement nommé le Downtown Disney District. Grâce à une combinaison de créativité, de technologie et d’innovation, le complexe porte la narration à de nouveaux sommets, et les Cast Members du Disneyland Resort jouent un rôle essentiel pour donner vie à cette magie de Disney à l’intention de milliers d’hôtes chaque jour.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Parks and Resorts U.S., Inc. , qui fait partie d’une entreprise que nous appelons Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.