Sr Omni-Channel Analyst

Sr Omni-Channel Analyst

“It takes people to make the dream a reality.” Walt Disney's words still ring true today. At Disney, you'll be part of a team that brings innovation to life through remarkable experiences. As a Sr. Omni-Channel Analyst, you'll join the Disney Experiences Intelligence team (DXi), leveraging data to drive Guest satisfaction and business outcomes.

 We're seeking a passionate Sr. Omni-Channel Analyst to deliver insightful analysis, collaborate with multiple teams, and tell compelling stories with data. This role is perfect for a Senior Analyst aiming to broaden their experience, an experienced Analyst ready for the next step, or an Analytics Manager looking to switch industries.

This position supports the Disneyland Resort and is an individual contributor role within an accomplished team.

 You are encouraged to apply, even if you don’t think you meet every single requirement in this posting. In DXi, we’re looking for resourceful analytical talent with a demonstrated ability to learn and expand the team’s capabilities, not only those who check every box.

 This is a hybrid role: you will work in the office most of the time and from home occasionally, and you will need to be based within commuting distance of our Anaheim or Glendale office.

 What you will do:

 Use measurements to support business objectives

• Collaborate with business, technology, and other analytics partners to determine data needs and establish data collection requirements based on those needs
• Oversee accurate implementation of data collection requirements by executing quality assurance procedures and ongoing anomaly detection efforts
• Support partner teams with regular reporting, ad-hoc analyses, and deep-dive projects from start to finish using industry best practices and your own ideas
• Use statistical methods to solidify validity of findings and explain those concepts to non-experts

Independently drive priorities and recommendations to fruition

• Represent the team as the owner of channel data collection using knowledge and use-cases for solving business questions
• Discover areas of opportunity for data improvement and follow-through to see those improvements implemented
• Proactively seek out additional information to round out analyses and confirm assumptions
• Actively participate in tactical teams working on ongoing initiatives

Leverage professional experiences to demonstrate analytical aptitude and support project lifecycles

• Prepare analytical plans, including milestones, hypotheses, and data sources necessary, to complete complex deep dive analysis
• Improve how the team works by streamlining reporting, strengthening analytical methods and documentation, and contributing ideas that advance the team’s data strategy while following data governance and compliance requirements.
• Design clear, visually engaging deliverables for executive leadership
• Succinctly present stories with a focus on actionable outcomes designed to match the audience

Solve problems and participate in “Blue Sky” brainstorming sessions to generate new ideas and concepts

• Contribute data strategy solutions in a collaborative and supportive environment
• Continuously evolve reporting capabilities by way of innovation and efficiencies
• Anticipate and solve business problems that partners may not yet have identified
• Make judgment calls in tight-turnaround situations with confidence and weigh pros and cons

Communicate professionally and respectfully in all interactions with partners and internal teams, with a solutions-oriented approach

• Respond to partner inquiries and seek to understand needs in a business context before setting expectations and commitments
• Meet or exceed expectations with time and resources available by communicating to leadership and partners if adjustments need to be made
• Lead peers in collaborative analytical efforts and cross-train other members of the team
• Conduct business with compliance and safety requirements always top of mind

Required Qualifications & Skills:

• 5+ years of professional career experience
• 3+ years of analytical experience
• Familiar with digital data collection methods and analysis of web and/or mobile app platforms
• Strong knowledge of using artificial intelligence platforms and machine learning in analytical environments
• Proficiency in SQL, R, or Python programming languages
• Demonstrated ability to dissect data, define segmentation scenarios, and target use cases
• Ability to distill analysis into concise recommendations and present to various levels of audiences, including executives
• Ability to guide decision-making using action-oriented data insights
• Independent time management and prioritization skills with an ability to meet deadlines
• Ability to anticipate outcomes, recommend the right course of action, and influence successful business outcomes
• Succinct and clear communication in verbal, written, and visual mediums
• Successful performance in an evolving field where new tools and technology are the norm
• Proven relationship skills with partners, clients, and collaborative teams
• Curiosity and sound judgment in trying new approaches while managing risk
• Familiar with A/B Testing and/or web/mobile app optimization
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word, OneNote)
• Proficient in collaboration tools (e.g., SharePoint, Google Docs)

 Preferred qualifications:

• 5+ years using Adobe Analytics or other digital analytics toolsets
• 3+ years experience with data warehouse platforms
• Familiar with push and in-app messaging analytics
• Strong understanding of A/B Testing and eCommerce optimization
• Travel industry and eCommerce experience
• Experience with predictive analytics and experience personalization
• Project management experience
• Leadership experience

 Requested Education

• Bachelor’s degree or equivalent work experience

Nice-to-Have Education

• Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, finance, engineering or an MBA or Master’s degree in an analytical or quantitative field, or equivalent work experience

PAY TRANSPARENCY

The hiring range for this position in Anaheim or Glendale California is $119,200-$159,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Disney Destinations, LLC, which is part of a business we call Disney Experiences.

To learn more about Disney's guidelines on the use of AI for candidates, click here.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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