Entertainment Tech and Programs Manager
Postuler maintenant Postuler ultérieurement Job ID 10104883 Emplacement Anaheim, Californie, États-Unis Entreprise Disneyland Resort Date de publication 13/11/2024Résumé du poste:
“We Power the Magic!” That’s our motto at Disney Experiences (DX) . At Disney, you’ll help inspire magic by enabling our teams to push the limits of entertainment and create innovative built environments. The Entertainment Tech and Programs Mgr will oversee all logistics and project management tasks related to the daily operations of highly impactful areas within the Live Entertainment Technical department at the Disneyland Resort. This includes managing the planning, scheduling, resource allocation, and coordination of activities for Stage Technicians and Show Services Cast in the operation, maintenance, and sustainment of high-complexity shows, spectaculars, and events. The role requires managing timelines, budgets, and cross-functional collaboration to ensure seamless execution and delivery. You will communicate with all levels of leadership, peers, and team members, inspire Cast to promote operational excellence, and drive continuous improvement initiatives. A proactive approach to safety standards, preventive maintenance, and risk management will be prioritized and enforced. This role combines technical expertise with advanced project management, focusing on efficient, fiscally responsible execution of live entertainment. You will be assigned various entertainment offerings, which may require working on weekends, holidays, or overnight hours. You will report to the Area Manager-Entertainment Tech Maintenance
This will be for 3rd shift (Graveyard)
Responsibilities/You Will
- Provide leadership for the cutting-edge technical projects and innovations including coordination, operation, maintenance, and sustainment of all technical elements of higher complexity shows and entertainment product, including spectaculars, for audio, lighting, video, automation, rigging, and other related disciplines. Including directly leading hourly union and non-union teams
- Develop and execute comprehensive project plans for live entertainment events, encompassing timelines, resource allocation, and technical requirements, to ensure successful delivery from concept to completion
- Perform as a Duty Manager when assigned to oversee the daily operation of the Technical Services and Show Services operations
- Oversight of day of deployment of cast members, job activities, schedules, time recording, maintenance tracking reports and show reports
- Manage cast development; guide, inspire, and hold team accountable for delivering daily operations. Coach, your team through regular interactions and quality conversations to ensure desired behaviors
- Collaborate and partner with Entertainment Production and Operations teams; ensuring that all shared responsibilities support the performance, maintenance and sustainment of our shows, offerings, and events
- Facilitate production meetings to ensure venue standards are being upheld as well as maintaining productive collaboration with key partners. Establish a presence amongst entertainment partners as the primary point of contact for all things technical support within a venue or project.
- Help create the annual operating Plan (AOP), five-year plan, capital plan for assigned responsibilities while tracking expenses related to technical equipment, labor, and other resources, while implementing cost-control measures to stay within budget
- Lead procurement process to repair/replace technical assets
- Manage the processes and resources used to facilitate scheduling, labor tracking, procurement, maintenance activities, expense budgets, and reporting tools
- Manage maintenance and operating guide and training programs to ensure cast safety, show readiness, and reliability of assets are to company standards. Including managing rigorous quality assurance processes, including system testing and pre-event rehearsals, to ensure all technical systems are operational and meet performance standards
- Oversee and lead the justification, scheduling, and implementation of the IFP for assigned locations
- Ensure all maintenance activities are performed efficiently, safely, and in compliance with Company standards and regulations including proper documentation utilizing reporting tools
Basic Qualifications/You Will Have
- One of the following:
- Proficiency with industry-standard software and hardware tools used for show control and show-action equipment.
- Proven experience with large-scale live event productions, including concerts, theater, and corporate events.
- In-depth understanding of signal flow, system integration, and troubleshooting within a live environment.
- Project Management oversight of complex technical operation and maintenance
- Exceptional communication skills, capable of articulating complex technical concepts to both technical and non-technical stakeholders.
- Minimum 4 years of leader experience, leading hourly or salaried teams
- Familiarity with collective bargaining agreements
- Ability to be flexible with work schedule, including weekends, holidays and 3rd shift
- Ability to manage confidential information and difficult conversations
- Experience building relationships and working with all partners
- Experience with budgeting and scheduling
- Self-starter with the ability to deal with ambiguity
- Proven proficiency with multiple software/computer programs including MS Office, MS Teams, Smartsheet, Maximo, MyTime, D Tools HR, etc
Preferred Qualifications
- Leadership in a technical theater or maintenance environment
- Project management or change management experience
- Experience with Disneyland Resort collective bargaining agreements, specifically IATSE
- Advanced knowledge of live entertainment crafts including but not limited to: facility and show lighting infrastructure, audio and RF protocols, automation and stage systems (encoders, TAIT control interfaces, profiles, safety hardware), rigging and rope access, video signal processing (distribution of video signals), special effects, scenic and stage systems
- Knowledge of Disney HR procedures
- Demonstrate passion and commitment to diversity and inclusion, including inviting diverse perspectives and promoting an inclusive work environment
Required Education
Bachelor's Degree in Business, Theater, Fine Arts/Technical, Engineering, or related field and/or equivalent work experience
The hiring range for this position in California is $94,200.00-$126,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur Disneyland Resort:
Quand Walt Disney ouvrit Disneyland le 17 juillet 1955, il déclara qu’il espérait qu’il serait « une source de joie et d’inspiration dans le monde entier ». Depuis, le Disneyland Resort a accueilli plus de 800 millions d’hôtes et s’est agrandi pour devenir une destination de villégiature familiale de classe mondiale multi-facettes de plus de 200 hectares, avec deux célèbres parcs à thème Disney, trois hôtels et l’incroyable quartier de commerces, de restauration et de divertissement nommé le Downtown Disney District. Grâce à une combinaison de créativité, de technologie et d’innovation, le complexe porte la narration à de nouveaux sommets, et les Cast Members du Disneyland Resort jouent un rôle essentiel pour donner vie à cette magie de Disney à l’intention de milliers d’hôtes chaque jour.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Parks and Resorts U.S., Inc. , qui fait partie d’une entreprise que nous appelons Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.