Disney Reservation Center Sales Agent - Part Time
Postuler maintenant Postuler ultérieurement Job ID 1344723BR Emplacement Anaheim, Californie, États-Unis Entreprise Disneyland Resort Date de publication 08/04/2026Résumé du poste:
At the Disneyland® Resort, the magic often begins long before our Guests arrive, it starts with a conversation.
As a Disney Reservation Center Sales Agent, you will help create magical vacations by providing personalized service and sales support to Guests, travel agents, and business partners planning visits to the Disneyland® Resort. In this role, you will combine exceptional Guest service with strong sales instincts to help match Guests with vacation options that best fit their needs.
Reservation Sales Agents are responsible for handling a high volume of inbound calls while delivering world-class service, building excitement, and guiding Guests through available products and offerings, including Resort Hotels, vacation packages, tickets, and more. Every interaction is an opportunity to create a positive first impression, build confidence, and help Guests begin planning a memorable Disney experience.
This role requires strong communication skills, technical proficiency, attention to detail, and the ability to thrive in a fast-paced, structured sales and service environment.
This role is based on-site at the Disney Reservation Sales Center in Anaheim, CA.
Responsabilités:
Disney Reservation Center Sales Agent responsibilities may include, but are not limited to:
- Handling a high volume of inbound sales and service calls in a fast-paced environment
- Providing personalized, sales-focused service to Guests, travel agents, and business partners
- Identifying Guest needs through discovery and recommend Disneyland Resort products, services, and vacation options that align with their plans
- Supporting revenue generation by confidently presenting options, overcoming objections, and asking for the sale
- Booking, updating, modifying, and cancelling reservations with a high level of accuracy and detail
- Navigating multiple systems and resources while maintaining strong call flow and Guest connection
- Sharing detailed information about Disneyland Resort offerings, including Resort Hotels, ticket options, vacation packages, policies, and procedures
- Supporting Guests through problem-solving and service recovery when travel-related questions or concerns arise
- Communicating with internal partners to resolve reservation-related issues as needed
- Participating in training, product updates, and continuous improvement opportunities
- Maintaining performance expectations in areas such as Guest service, sales, revenue, efficiency, and quality
- Representing the Disney brand with professionalism, enthusiasm, and integrity in every interaction
Qualifications Nécessaires:
- You must be at least 18 years of age to be considered for this role
- Demonstrated strong Guest service and consultative communication skills
- Strong verbal, interpersonal, and listening skills
- Demonstrated ability to build rapport and create positive Guest interactions over the phone
- Demonstrated computer proficiency, including typing and navigating multiple systems simultaneously
- Ability to work in a structured, high-volume, performance-driven environment
- Strong attention to detail and ability to accurately process information in real time
- Ability to learn and retain a large amount of product, policy, and system knowledge
- Ability to multitask while maintaining quality, accuracy, and professionalism
- Flexibility to support operating hours Monday through Sunday, 7:00 AM to 10:00 PM
- This role is Part Time and requires full availability for any shift, including nights, weekends, and holidays, and the ability to work more than three days per week
Compétences Souhaitées:
- Bilingual in Spanish
- Previous sales experience in a service-oriented or call center environment
- Strong sales and closing skills, including the ability to overcome objections
- Experience recommending products or services based on customer needs
- Comfort confidently asking questions and explaining options to help guide purchasing decisions
- Ability to analyze and respond to complex Guest needs with care and accuracy
- Strong technical comfort and ability to learn web-based booking and reservation systems quickly
- Knowledge of the Disneyland® Resort, including Resort Hotels, ticket products, vacation packages, and Disney terminology
- Knowledge of the travel industry or travel-related sales and service environments
- Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays
Informations Supplémentaires:
SCHEDULE AVAILABILTYOur Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.
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KEYWORD: DLR Casting, dlrcasting
The pay rate for this role in California is $26.00 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits
Sur Disneyland Resort:
Quand Walt Disney ouvrit Disneyland le 17 juillet 1955, il déclara qu’il espérait qu’il serait « une source de joie et d’inspiration dans le monde entier ». Depuis, le Disneyland Resort a accueilli plus de 800 millions d’hôtes et s’est agrandi pour devenir une destination de villégiature familiale de classe mondiale multi-facettes de plus de 200 hectares, avec deux célèbres parcs à thème Disney, trois hôtels et l’incroyable quartier de commerces, de restauration et de divertissement nommé le Downtown Disney District. Grâce à une combinaison de créativité, de technologie et d’innovation, le complexe porte la narration à de nouveaux sommets, et les Cast Members du Disneyland Resort jouent un rôle essentiel pour donner vie à cette magie de Disney à l’intention de milliers d’hôtes chaque jour.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Travel Co., Inc. , qui fait partie d’une entreprise que nous appelons Disneyland Resort.
Walt Disney Travel Co., Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.