Supervisor Streaming Media Operations
Postuler maintenant Postuler ultérieurement Job ID 10147237 Emplacement Amsterdam, Pays-Bas Entreprise Disney Entertainment and ESPN Product & Technology Date de publication 20/04/2026Résumé du poste:
Disney Entertainment & ESPN Technology is responsible for developing and operating The Walt Disney Company’s premium sports and entertainment direct-to-consumer video businesses, including ESPN DTC, Disney+, and Hulu. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services.
The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The department’s responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms. Oversight includes both Linear and Event based content, hands-on operational and procedural support for our products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration, metadata/guide accuracy, and rights application using proprietary software.
About the Role & Team
Possessing sophisticated in-depth workflow knowledge, operational experience, and sound judgment, the Supervisor, Streaming Media Operations will:
Guide and manage team of Leads and Operators in the orchestration of live and on-demand content for playback on streaming platforms including Disney+, ESPN, and Hulu + Live TV, ensuring the availability and quality of media, schedule, and rights data.
Execute routine workflows and support actions as part of shift responsibilities, assisting the team with covering all required duties.
Demonstrate a mastery of troubleshooting techniques and an ability to think creatively about solutions to complex data problems, especially in the service of real-time remediation of service outages in high pressure, time-sensitive situations.
Coach the shift to ensure smooth, continued operations across time zones and regions, and mentor reports to meet goals and deadlines.
Serve as an expert in the planning, implementation, and operationalization of processes for new technology, as well as providing support to Engineering, Product, Business, and other teams as needed.
During high-priority incidents, serve as a Subject Matter Expert (SME), driving quick resolution, providing feedback, and implementing changes to SOPs as necessary.
Work with US-based managerial team to plan shift schedules for individual contributors and ensure staffing needs are met.
This role is a remote role, supporting a shift covering overnight US hours, and most hours will have minimal overlap with US-based engineering teams.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
- Focus on major areas of work, typically 20% or more of role
Coach, manage, and develop staff for linear streaming operations across multiple Disney streaming products, including Disney+, ESPN, and Hulu + Live TV, ensuring staff is operating at a high level to maintain content availability and quality.
25% of time
Use proprietary software to execute operational actions in both standard and emergency scenarios, impacting media availability, schedule data, and distribution rights enforcement.
20% of time
Partner with Operations, Engineering, Product, Business, and other teams to define and intake support requirements for linear streaming operations, including new feature launches and custom workflows.
20% of time
Use best practices and knowledge of internal or external business issues to improve products or services.
20% of time
Maintain and update team wiki/knowledge base with new information and SOPs, as well as ensure that team shift reports are clear and useful to the team and leaders.
15% of time
Required Qualifications & Skills
Minimum and Preferred. Inclusive of Licenses/Certs (include functional experience as well as behavioral attributes and/or leadership capabilities)
Typically has 5 or more years of experience in a technical field with 1 or more years of lead / supervisory experience. High school diploma or equivalent.
Basic Qualifications:
8+ years of experience in a relevant technical, operational or digital media environment with proven leadership skills, including training/mentoring junior employees.
Knowledge of video streaming fundamentals including but not limited to video codecs, bitrates, resolution, SDR/HDR, HLS vs DASH, CDNs, etc.
Ability to collaborate effectively with globally distributed teams across multiple regions and time zones, including taking ownership of issues and making sound judgments about urgency and severity of tasks and issues.
Adept at adopting new technology terms, tools, and capabilities, incorporating that knowledge into everyday workflows.
Clear communication and documentation skills, both for verbal/written feedback and for knowledge sharing within the team and beyond.
Must have flexibility with work schedule; nights, weekends, holidays when needed to cover major live events and provide support for incidents.
Preferred Qualifications:
Knowledge of Elasticsearch, Splunk, or Datadog, and experience with real-time analytic/visualization tools.
Familiarity with Conviva or similar streaming PQoE platform.
Comfort with accessing and interacting with APIs (via Postman, swagger docs, etc.), as well as reading and editing JSON and XML objects.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Sur Disney Entertainment and ESPN Product & Technology:
Chez Disney Entertainment and ESPN Product & Technology, nous allions imagination et innovation pour réinventer la manière dont les gens vivent et interagissent avec les histoires et les produits les plus appréciés au monde. Notre travail est extrêmement vaste et complexe. Nous créons des expériences incroyables, transformons l’avenir des médias et créons des produits et des plateformes qui rapprochent les gens du monde entier des histoires et des sports qu’ils aiment.
Chez Disney, notre capacité à associer une technologie de classe mondiale à une créativité sans pareille nous rend uniques. C’est l’essence même de notre passé, de notre présent et de notre avenir. Nous sommes des narrateurs et des innovateurs. Des créateurs et des bâtisseurs. Des artistes et des ingénieurs.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à TWDC (Benelux) BV , qui fait partie d’une entreprise que nous appelons Disney Entertainment and ESPN Product & Technology.