Media Delivery Ops Specialist
Postuler maintenant Postuler ultérieurement Job ID 10110776 Emplacement Amsterdam, Pays-Bas Entreprise Disney Entertainment & ESPN Technology Date de publication 28/02/2025Résumé du poste:
About the Role & Team
The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers.
The department’s responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios. The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.
What You Will Do
As a Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline.
Review audio/visual content against strict deadlines.
Coordinate with external partners to fix content issues and ensure deadlines are met.
Research and normalize metadata
Create tracking tickets for assets that need remediation and follow them to completion.
Analyze and troubleshoot content issues with A/V, XML, and timed text
Monitor the health of the encoding pipeline, checking for errors, rejections and failures, and provides operational support.
Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner.
Update documentation and train team members on procedures.
Provide ongoing status of the overall health of the ingest pipeline to senior staff.
Required Qualifications & Skills
BA/BS or equivalent experience required
3+ years of relevant experience
Background in video or film is preferred
Working knowledge of video codecs and encoding
Familiarity with video streaming, specifically HLS
Understanding of closed captions and subtitles
Familiarity with XML and/or JSON
Strong organizational skills, must be able to track large scale projects
Strong multi-tasking abilities and attention to detail
Strong communication skills
Ability to work independently with minimal guidance
Nice to Have
Experience supporting a VOD workflow or Digital Asset Management system
Knowledge of Aspera or other advanced delivery systems
Spanish language proficiency
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.
Sur Disney Entertainment & ESPN Technology:
Disney Entertainment et ESPN Technology (DE&E Technology) constituent l’ossature technologique et le développement de produits pour les deux unités commerciales de Disney dans le domaine des médias, tout en contribuant à maintenir l’entreprise à l’avant-garde de l’innovation, ce qui permet à l’entreprise de tirer continuellement parti de la technologie pour améliorer la narration et la créativité, tout en assurant l’évolutivité, la flexibilité et l’efficacité de ses activités.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à TWDC (Benelux) BV , qui fait partie d’une entreprise que nous appelons Disney Entertainment & ESPN Technology.